In interviewing, universalization refers to what?

• A. Making a Treatment Plan
• B. Generalization or Normalization of Behavior
• C. Conducting Risk Assessment
• D. Summarizing the Session

Answer: (B)

Universalization in interviewing is the technique of helping clients see that their feelings or behaviors are common and understandable, not unique to them. By normalizing experiences and validating that others share similar struggles, the interviewer reduces stigma, builds trust, and makes it easier for the client to disclose more about what they’re going through. This approach fosters hope and connection, showing the client they’re not alone in their situation. It’s distinct from actions like creating a treatment plan, conducting a risk assessment, or summarizing the session, which involve different goals and skills. For example, saying, “Many people feel anxious when starting something new, and that’s a normal reaction,” helps the client feel understood and more open to explore their feelings.