What is the correct order of the problem-solving steps as described?

• A. Engage, Assessment, Planning, Intervention, Evaluation, Termination
• B. Assessment, Engage, Planning, Intervention, Evaluation, Termination
• C. Engage, Planning, Assessment, Intervention, Evaluation, Termination
• D. Engage, Assessment, Intervention, Planning, Evaluation, Termination

Answer: (A)

Engage first to build trust, establish rapport, and gather initial information from the client. Without a solid connection, later steps won’t be as effective or accurate.

Assessment follows, using the information from engagement to identify problems, needs, strengths, resources, and risks. This step creates a clear understanding of what’s happening and what matters most to the client.

Planning comes next, using the assessment findings to set specific, achievable goals and outline the strategies, responsibilities, and timeline for addressing the problems.

Intervention then puts the plan into action—delivering services, supports, or treatments as outlined, and adapting as needed based on how things unfold in real life.

Evaluation is the check-in phase that measures progress toward goals, assesses outcomes, and determines whether the plan is working, needs modification, or should be ended.

Termination occurs when services end, with a careful transition, reflection on outcomes, and ensuring the client has ongoing resources and support.

If a sequence jumps ahead—planning without adequate assessment, intervening before a plan, or terminating without evaluating outcomes—the work risks being misaligned with the client’s needs or doing less to achieve meaningful change.