Which activity helps focus the session during the opening phase?

• A. Clarification
• B. End-of-Interview Wrap-Up
• C. Setting Agenda for Meeting
• D. Summarizing

Answer: (C)

Focusing the session from the start comes from setting a clear plan for what will be covered. Establishing the agenda for the meeting at the opening gives both you and the client a shared map of goals, topics, and the order in which they’ll be addressed. It also sets practical boundaries like how much time each topic will receive and what outcomes you’re aiming for, which helps keep the conversation on track and prevents drift.

Clarification is valuable for making sure you accurately understand the client’s meaning, but it’s a tool used within the discussion to address misunderstandings. End-of-session wrap-up and summarizing belong to closing the session, not the opening, and are aimed at reviewing what was discussed and outcomes rather than setting the initial focus.