Which of the following is NOT among the listed five case management activities?

• A. Planning
• B. Monitoring
• C. Direct Counseling
• D. Assessment

Answer: (C)

Case management focuses on organizing and coordinating services for a client, not delivering therapy. The activities typically involved are assessment to identify needs, planning to set goals and map required services, linking or referring to resources, coordinating among providers, and monitoring progress toward those goals. Direct counseling, while essential in social work, is a therapeutic intervention that addresses mental health or personal issues directly with the client. It occurs within treatment rather than as a service-coordination step, so it isn’t considered a case management activity. Therefore, Direct Counseling is the item that doesn’t belong with the listed case management tasks.