Which of the following is a SW role in the Problem Solving Process?

• A. Facilitator
• B. Counselor
• C. Investigator
• D. Educator

Answer: (A)

Guiding clients through a structured problem-solving process is a social worker’s role when facilitating the process. The problem-solving steps typically involve clarifying the issue, generating options, selecting a plan, implementing it, and evaluating outcomes, with a focus on participation and empowerment. The facilitator remains neutral, helps define the problem, sets the agenda, and keeps discussions inclusive so all voices are heard and a collaborative solution can emerge. This fits the problem-solving context because the emphasis is on guiding the process rather than delivering therapy, gathering information, or simply teaching content. A counselor concentrates on therapeutic intervention and emotional support, an investigator focuses on collecting information, and an educator concentrates on imparting knowledge or skills. Therefore, the role that best fits the problem-solving process is the facilitator.