Which statement best describes open-ended questions?

• A. Open-ended questions are used to elicit relevant information in a non-judgmental manner.
• B. Open-ended questions are used to obtain yes/no confirmation only.
• C. Open-ended questions are used to test memory.
• D. Open-ended questions are used to rush the client.

Answer: (A)

Open-ended questions invite clients to share their experiences in their own words, rather than limiting them to yes-or-no responses. This approach is used because it elicits relevant information in a non-judgmental manner, encouraging exploration of thoughts, feelings, and the context behind them. By avoiding yes/no prompts, you gain richer data about the client’s situation, priorities, and meaning, which supports accurate assessment, rapport-building, and collaborative problem-solving. For example, asking, “Tell me what brought you here today” or “What has that been like for you?” lets the client elaborate and guide the conversation.

This contrasts with closed-ended questions, which aim for brief confirmations and can miss important details. Open-ended questions also avoid pressuring the client to fit into a quick yes or no, reduce the chance of social desirability bias, and promote client empowerment. While open-ended questions are valuable for gathering depth, you blend them with targeted follow-ups as needed and remain mindful of pacing so the session stays efficient and focused.