Which statement best describes program evaluation?

• A. It is a systematic process to determine program effectiveness and guide improvements
• B. It is a daily administrative task
• C. It is only for grant reporting
• D. It is solely about client satisfaction

Answer: (A)

Program evaluation is a systematic process for assessing what a program does and what difference it makes, so decisions about design, funding, and practice can be improved. It sets clear outcomes, gathers relevant data, analyzes results, and uses what’s learned to refine services, demonstrate accountability, and guide future work. This goes beyond everyday administrative tasks or simply reporting to funders, and it isn’t limited to client satisfaction alone. While client satisfaction can be an important part of evaluation, the broader aim is to determine overall effectiveness, outcomes, and impact, and to identify ways to enhance the program.