Which statement describes a component of verbal and nonverbal communication?

• A. Reframing
• B. Direct eye contact
• C. Active listening
• D. Body language mirroring

Answer: (A)

Reframing tackles how the message is understood, which is at the heart of verbal and nonverbal communication. It isn’t just what you say, but how you shape the meaning of what’s said in the moment. By restating or reframing a client’s words in a different light, you guide their interpretation toward more constructive possibilities—often reducing defensiveness and increasing engagement. This change in meaning is conveyed through both language and nonverbal cues: the choice of words, tone, and pacing, combined with supportive facial expressions and open posture, signal collaboration and empathy. For example, turning “I can’t do this” into “This is tough, but you’ve handled hard tasks before and can break it into small steps” uses a reframed message that invites agency while supported by calm tone and open, nonverbal cues. The other options describe specific behaviors (eye contact, listening, mirroring) but do not inherently alter the perceived meaning of the communication in the same integrative way reframing does.